Questions and Answers

Some frequently asked questions and rule clarifications:

1. When is a game defaulted?
2. I forgot my password and received a new temporary password via email. How do I change my password to something I can remember?
3. I have never done online registration before. How does it work?
4. Can I register now for the Winter Leagues?
5. What happens if I register late?
6. Why am I still getting “how to register” emails after I have already registered?
7. Why do I get a new invoice for the total fees even after I made a payment?
8. Do I need to Pay when I register?
9. What are Team of Choice and Out of Hat Leagues
10. How do teams with extra players get registered?

When is a game defaulted?

• In All 3 and 4 person Leagues, a team must have a minimum of 2 regular members (unless a 3-member team has a "couple" absent at the same time. If so, this will count as 1 person absent from the team) otherwise the team is in a default position.
• In Doubles, Sturling and Stick leagues, each team must have one regular team member otherwise the team is in a default position.

I forgot my password and received a new temporary password via email. How do I change my password to something I can remember?

• Go to Member Login on the front page of the website.  Fill in your username and the password you received in your email (Hint: copy the password from the email and paste it into the password box).
• Once logged in look to the top menu bar for Member's Home and hover on it to see the menu options . Under Member Information you will see the option My Information. In the My Information section there is an Edit button to the top left, mouse over the Edit button and select Update Your Profile. Select the User Info tab. There will be two fields entitled Current Password and  Password.  Type or paste your temporary password into the Current Password field.  Enter your new password into the Password field and click Update.

I have never done online registration before. How does it work?

• Login to the system using the Member Login area.
• When registration is open to Members, you will see a blue bar at the top of the page that says “Click here to complete your league registration and payment”

1. 1. Complete and / or update all the information (yes, all 5 pages completely to the bottom of each page please)
   2. Select your membership type (pay extra attention to the instructions if you play in both the PGOSA and regular PCC Leagues)
   3. Select the league(s) you wish to join. Select the first one then complete the entry and save the entry. Select the second one then complete the entry and save the entry. Continue doing this until you have selected all the leagues you wish to join. (You can join both the Fall and Winter seasons of a league at any time as long as space is availbale). Please note the name of the league, the time, the gender, the type and the season is in the league name.
   4. Determine if you would like a Locker. (Returning locker holders get first choice to get their lockers back. The club manager will assign other lockers as available)
   5. Pay Life Membership Fee. This is a onetime fee that all regular members must pay. It allows you to be a member at the curling club at any time in the future, even after taking a few years off. All regular yearly fees will always apply whenever you register again to curl. If you already paid this fee in the past the system does not ask you for this fee again. Learn to Curl (LTC) Friday night curlers pay this fee along with the capital fee (a total of $75.00) and the CurlBC fee ($27) plus gst but the LTC league fee is $0.00
   6. As we are a volunteer based club please complete the Volunteer Registration form. When we need volunteers in your category please answer the call.
   7. Agree to the Club Waiver, policies and participant agreement by typing your name into the “Enter Your Name” box (bottom left hand side)
   8. Review your selections and the fees and Confirm Your Entry
      At this point an invoice will be presented to be confirmed then emailed to you like the one you will see on your screen.

• Payment
  • Now you select payment by MasterCard, Amex or Visa and follow the instructions. The credit card system is not part of our club registration. We do not keep or maintain any credit card information.
    If paying by Cheque at the club you may do so to Club Manager

Can I register now for the Winter Leagues?

• Yes, you should register now for both the Fall and Winter Leagues that you would like to play in otherwise they may fill up later.

What happens if I register late?

• Members that register late into leagues (after registration normally is complete) will have only their league fees reduced pro-rata based on the total number of games missed. Members that withdraw from leagues after the curling season has started are subject to the refund policy.

Why am I still getting “how to register” emails after I have already registered?

• The curling club system that we use tracks all members from previous years as well as new members this year. Separately it also tracks members that have registered for this year. It does not track the difference, that being all members that have not yet registered. Therefore until registration is mostly completed emails will continue to go to the all members list from the previous year. After registration is completed future emails will go to this year’s registered membership list.

Why do I get a new invoice for the total fees even after I made a payment?

• The registration system generates an invoice for all fees the first time you register. It sends that invoice to you when you confirm your fees and leagues and before any payments you make. If you decide to go back into the system to change or register for more leagues, the system generates a new invoice combining everything you are registering for (or have already registered for). That invoice is then emailed to you. The payment system knows your total fees and credits you with any payments you made previously. The net is what you would owe. The email invoice system does not get real time updates from the payment system before the invoice system generates the new invoice.

Do I need to Pay when I register?

• You do not need to pay when you register BUT you are required to pay your fees before you play your first game in the league.

What are Team of Choice and Out of Hat Leagues

• Out of hat leagues are just that. Teams are created by drawing names out of a hat. Different leagues have different formats. Some mixed leagues may be gender balanced . For new to the club curlers we accomodate partners, spouses or friends of 2 people to be on the same team. This must be requested to the league Captain before the teams are created. The registration system keeps track of the order of registrations by date and time stamps and spaces are filled on a first come first serve basis until filled.
• Team of Choice leagues are leagues whereby 2 (stick and doubles leagues), 3 (3-6-6 league)  or 4 (regular leagues) members decide to enter a team. In order for the team to be considered all members (up to 3 in the 4 person leagues) must be registered. Individual entries into a team of choice league (only one person registered) will get last consideration regardless of numerical entry number. Teams will be established based on the sequential order of the team members registering and completing all registrations for the team.

How do teams with extra players get registered?

• There are many reasons why a team needs extra players. Shift work, planned travel, to many curling games etc.  In these instances 4 player teams can register up to 6 players on one team.  Doubles and stick teams can register 3 players to a team and the 3-6-6 league can register 4 players to a team. The league fees are then split evenly over the team members such that in the case of a 4 player team, only 4 fees are paid. For doubles and stick the equivalent of 2 fees are paid and 3-6-6 the equivalent of 3 fees are paid. Full capital fees, CurlBC , CCA, PCMCA and membership fees apply to all players. 
• For this to happen the following steps need to take place
  • The skip of the team needs to notify the membership director in advance of the extra player team and the member names
  • Every member needs to register as usual but DO NOT Pay at time of registration
  • When all members are registered the skip should inform the membership director their team is registered
  • The membership director will adjust everyones fees accordingly and advise all players that it has been done
  • Members should then pay their fees
  • If a player pays their fees before the adjustments are made, a refund will be issued.